Help

HOW MUCH DOES IT COST TO LIST MY HORSE?

The cost of listing is $500 (USD) per Hip.


ARE THERE ANY SELLER (CONSIGNOR) FEES?

Sale commission is charged at 5.0% of the Final Sale Price of the Hip.

There are no fees charged to the Seller on unsold hips, except the initial listing fee.


MY LISTING SOLD. WHEN DO I RECEIVE THE PROCEEDS OF SALE?

Consignors will receive proceeds of sale of a Hip within ten days of the close of sale, provided the sale of the Hip is completed in accordance with the published Conditions of Sale.


CAN I INSPECT THE HORSE AND ARRANGE A VET CHECK PRIOR TO BIDDING?

Yes, both vet checks and inspections can be arranged by contacting the Consignor directly throughout the duration of the sale.


I HAVE PURCHASED PREVIOUSLY AT LIVE AUCTIONS CONDUCTED BY KEENELAND, WILL I BE APPROVED FOR THE SAME TERMS?

Your regular payment terms for live auctions do not apply to purchases via keenelanddigital.com. You must register, apply and receive bidding approval. Payment of purchase is required within two business days after the last day of the sale.


I HAVE BIDDING APPROVAL, HOW DO I INCREASE MY LIMIT?

You must contact Keeneland directly to change your approved bidding limit. Please contact Brent Hacker by email at [email protected] or by phone at 859-288-4231.


I HAVE BEEN SUCCESSFUL IN PURCHASING A HIP, WHAT STEPS DO I NEED TO TAKE NOW?

Shortly after the auction you will receive an invoice for your purchase and contact details of the Consignor via email.

Immediate payment of your purchase is required within two business days after the close of sale.

Keeneland will notify Consignors to release a sold Hip once the purchase has been completed. If needed, a list of vanning vendors is provided by Keeneland.


WHAT IS THE COST TO REGISTER ON THIS SITE?

There are no registration fees for Buyers or Consignors.

Note, there is a $500 (USD) entry fee per Hip for Consignors.


WHAT IF I FORGET MY BIDDER ID AND/OR PASSWORD?

From the home screen, click “Login”, this will take you to a screen which includes a “Forgot password?” link. Enter the email address you used to create your account and hit “Submit.” Both your username and password will be emailed to you.

Please note that usernames are NOT case sensitive but passwords ARE case sensitive.


HOW DO I LIST A HORSE TO SELL?

Click “Enter A Horse” and you will be directed to the Keeneland’s website for online entries.


IS THIS SITE SECURE?

Yes. Your transactions are protected by the latest encryption technology. In addition, your data is only accessible to Keeneland.


HOW DO I FIND WHAT I'M LOOKING FOR?

You have several options:

  • We offer a quick search form on the front page for you to enter keywords to search.
  • We offer an Advanced Search page for you to refine your search criteria.
  • We offer browsing filters when you are browsing by category.
  • If you already know what you are looking for you can browse the categories listed on the left side of the site's pages.


CAN I SAVE ITEMS TO REVISIT LATER?

Yes. You can maintain your own "My Short List" within your account. Each listing on our site has the add to “My Short List" link. Simply click that link and we will add that item to your list.


WHAT IF I CAN'T FIND WHAT I'M LOOKING FOR?

You can set up search filters within your account area. Our site will then screen all new listings, as they are placed on the site, and if an item is listed that meets your filter (search) criteria, we will automatically send you an email notification.


HOW DO BUYERS AND CONSIGNORS COMMUNICATE WITH EACH OTHER?

We provide Buyers with the ability to contact the seller through a form that is accessible on each of the seller's listing pages. As a request form is submitted, the seller will then be notified by email of the Buyer's questions. Direct consignor contact information is also available on each listing.


HOW DO I BID ON A HIP?

Find the Hip that you are wanting to bid on and click on it so you are on its listing page. Click the button “Place A Bid”. Enter the Maximum Bid Amount you would like to bid and click “Confirm Bid.” Confirm the amount you entered is accurate and click “Verify Maximum Bid Amount.” You will either get a message stating that you are the current high bidder or, unfortunately, you will receive a message that someone else has entered a higher maximum bid amount previously and you have been outbid. If you have been outbid, you will have the option to raise your maximum bid amount if you so choose.


WHAT IS A MAXIMUM BID?

The maximum bid (or proxy bid) is the top dollar amount you are willing to pay for a Hip. This will allow the software to continue to bid on your behalf if the next bid increment is met by another bidder. It will save you from being outbid in the final minutes of the auction and allows you the freedom to step away from the auction and let the Keeneland Digital Sales Ring do the work for you.

For example, the necessary bid for a Hip is $1,000 but you know you are willing to pay $4,000 for that horse. When placing your bid, you would enter a $4,000 maximum (proxy) bid. The software will show that the current bid is $1,000 and the next necessary bid is $1,500. Bidder B bids $1,500 and they receive a message that they have been out bid. The software bids $2,000 on your behalf and now the next necessary bid is $2,500. Bidder C bids $2,500 and informed that they are out bid. The software bids $3,000 on your behalf and now the next necessary bid is $3,500. If the auction ends, you would win that Hip for $3,000. If Bidder D places a bid of $3,500, you are still the current winning bidder as you placed your $4,000 proxy bid first.


WHAT IS A DIRECT BID?

Alternatively, by placing a Direct Bid a bidder can surpass the current minimum bid and its applicable increment. Enter a bid of any amount (up to your approved limit) to increase the current high bid directly.


WHAT DOES EXTRA TIME MEAN?

Each auction listing has a designated Auction Close time BUT, if a bid is placed on a Hip within the final sixty (60) seconds prior to Auction Close, the Auction Close will be changed to sixty (60) seconds remaining from the time that bid is placed. The Auction Close will not occur until such time that no bid is placed within the final sixty (60) second period. For example, if the Auction is scheduled to end at 8:00:00pm and a Bidder places a bid at 7:59:30pm, all other Bidders will be granted sixty (60) seconds from that time to place a final bid. The Auction Close will therefore be postponed to 8.00:30pm, if no other bids are placed.


HOW DO I RECEIVE A TEXT NOTIFICATION IF I AM OUTBID DURING AN AUCTION?

  1. Log In
  2. Click "My Account"
  3. Click " Account Information"
  4. Click "Edit Profile Settings"
  5. Click "Yes" for Enabling SMS (text) Notifications when outbid
  6. Click "Save My Settings"
  7. You will receive a text alerting you that you have enrolled in SMS Notifications
  8. When you are outbid, you should receive a text alerting you as such.


HOW DO I KNOW IF I'M SUCCESSFUL IN PURCHASING A LOT?

If you are the winning bidder at the end of an auction, you will receive a notification email from Keeneland letting you know that you are the winning bidder and providing you with further important instructions to complete the purchase process. In addition, you can always log into your account and go to the “My Account” page to see your bidding/winning history. Please note that all bids are considered binding and if you are the winning bidder, you will be responsible for paying the purchase amount regardless of notification from Keeneland. By using the website you acknowledge that you have read and accepted the terms and Conditions of Sale.


WHAT ARE THE BID INCREMENTS?

Start

End

Increment

$1,000

to

$9,999

$500

$10,000

to

$19,999

$1,000

$20,000

to

$49,999

$2,500

$50,000

to

and up

$5,000

CAN I BE LOGGED IN TO MULTIPLE DEVICES AT THE SAME TIME?

No, for security purposes, you can only be logged into an account on one device at a time.

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